Was my account locked?: Amazon.

Amazon: unable to relate a selling account for the email fesenko.ua@gmail.cm

I received no answer from the Amazon, why my account was locked in May 2020. The following reasons are looming as possible:

  • Amazon have had the security issue or has no access to its own database;
  • Due to the COVID 19 some services are not functioning for the countries outside of the US, such as Ukraine;
  • Amazon has lost some private information from their servers and is avoiding letting it known for its customers.
  • Amazon has adopted a practice of outsourcing to the cheap, not qualified labor from the countries outside of the US.

Still I have received an email* from Amazon:

Hello from Amazon Selling Partner Support,
Unfortunately, I was unable to relate a selling account for the email address from which you sent your message, as this is not yet registered with Amazon.
We understand that people use multiple email addresses, but for account confidentiality reasons we cannot release account information to an email address other than the one associated with your Amazon.com account.
Hence, we would request you to resend your message using that email address on which you are facing issue so that we can assist you better.
To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.
Were you satisfied with the support provided?
Thank you!
To view your case details, or respond, please click http://sellercentral.amazon.com/gp/case-dashboard/view-case.html/ref=sc_cd_lobby_vc?caseID=7050950731
Please note: this e-mail was sent from an address that cannot accept incoming e-mail. If you require additional support please contact us https://sellercentral.amazon.com/hz/contact-us
Thank you for selling with Amazon,
Raja Kumar j.
Amazon.com Seller Support
Visit our Seller Forums for help from other sellers: http://sellercentral.amazon.com/forums
Browse all Seller Help topics: http://sellercentral.amazon.com/gp/help
To contact us again about this issue, please use the Contact Us form in Seller Central using the following link:
Please note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.

I can't find any privacy note to this email, so I assumed this email (message image below) may be posted on the Internet as the open source.

I can provide three types of a proof that my account with an email fesenko.ua@gmail.com should be in the database of Amazon as on the image above, that had been addressing the [CASE 7050950731] :


My Amazon Kindle 3 is still registered with fesenko.ua@gmail.com

To test the Amazon account I have sent a file to convert from fesenko.ua@gmail.com

And have received file to fesenko.ua@gmail.com

Still, I was not able to sync the file to the device having been requested a verification of my password in addition to my WiFi password on my Kindle 3 device .


I still have my account active for a Kindle for PC. This account had been registered for fesenko.ua@gmail.com


Not as far from now as in February 22, 2020 I have successfully ordered a book using the same Amazon account.


The automatic services by Amazon have been saying about the incorrect password, not a Sign-in login: fesenko.ua@gmail.com.

As a result, I have received the OTP (one time password) to the same email fesenko.ua@gmail.com

In the end, I have stumbled upon the vise circuit. I was not able to access to the books stored on my Amazon account.

If Amazon explained about some temporary difficulties due to COVID 19, or a loss of the customers' accounts I would understand it. But it looks as a disgusting ignorance.